WestJet Interview Questions: What to Expect and How to Prepare

When preparing for an interview with WestJet, understanding the company's culture and the type of questions they ask can be the key to your success. WestJet, known for its friendly service and employee-centered approach, typically focuses on assessing both your technical skills and cultural fit. Here's a comprehensive guide on the kinds of questions you might encounter and how best to prepare for them.

Behavioral Questions
These questions are designed to assess how you handle various situations based on your past experiences. Expect questions like:

• "Can you describe a time when you had to handle a difficult customer? How did you resolve the situation?"
  This question assesses your problem-solving and interpersonal skills. Use the STAR method (Situation, Task, Action, Result) to structure your answer effectively.

• "Tell me about a time when you worked in a team. What was your role, and how did you contribute to the team’s success?"
  Here, WestJet wants to gauge your teamwork abilities and how well you collaborate with others. Highlight your role and specific contributions, emphasizing any successful outcomes.

Situational Questions
These questions evaluate how you would handle hypothetical scenarios relevant to the position you’re applying for. Examples include:

• "If you were faced with a delayed flight and unhappy passengers, how would you manage the situation?"
  This tests your crisis management and customer service skills. Demonstrate your ability to remain calm under pressure and provide clear, effective solutions.

• "Imagine you have multiple tasks to complete with tight deadlines. How would you prioritize and manage your time?"
  WestJet is looking for your time management and organizational skills. Discuss your approach to prioritizing tasks and ensuring timely completion.

Technical Questions
Depending on the role you are applying for, technical questions may be a significant part of the interview. For example:

• "Can you explain how you would perform a safety check on an aircraft?"
  This question targets your specific knowledge and expertise relevant to the aviation industry. Be prepared to discuss standard procedures and best practices.

• "What do you know about WestJet’s fleet and the types of aircraft we operate?"
  Show your research on WestJet’s fleet and how your technical knowledge aligns with the company’s operations.

Company-Specific Questions
These questions assess your understanding of and alignment with WestJet’s values and culture. Be ready for questions such as:

• "Why do you want to work for WestJet?"
  Here, you need to demonstrate your knowledge of the company’s values and how they resonate with you. Mention specific aspects of WestJet’s culture that appeal to you.

• "How do you align with WestJet’s commitment to employee satisfaction and customer service?"
  Reflect on how your personal values and experiences align with WestJet’s emphasis on a positive work environment and exceptional customer service.

Tips for Preparation

1. Research WestJet Thoroughly: Understand their mission, values, and recent news. This will help you tailor your answers and show genuine interest.
2. Practice Common Questions: Use mock interviews to get comfortable with the types of questions you may face.
3. Review Your Resume: Be prepared to discuss any aspect of your work history and how it relates to the position.
4. Prepare Questions for the Interviewer: Asking insightful questions demonstrates your interest in the role and the company.

Example Questions to Ask

• "Can you describe the team I would be working with and how this role fits within the team?"
• "What are the biggest challenges currently facing the team or department?"
• "How does WestJet support professional development and career growth?"

By understanding the types of questions WestJet may ask and preparing accordingly, you increase your chances of a successful interview. Remember to showcase your skills, experiences, and alignment with WestJet’s values to stand out as a candidate.