Canada Lighting Experts: Complaints and Customer Experiences

Canada Lighting Experts has received a mix of customer feedback, with significant complaints about misleading practices, quality issues, and poor customer service. Many customers feel deceived by the name, assuming it is a Canadian company, only to discover that prices are in USD and products ship from the US. Complaints highlight issues such as rusting lights, delayed deliveries, and non-responsive customer service. Several customers reported dissatisfaction with hidden charges or pricing discrepancies. Additionally, while some have noted reasonable prices and good selection, others express frustration over misleading website information and unfriendly support.
For instance, one customer mentioned purchasing two exterior lights that rusted within five years. Upon attempting to return them, the company failed to respond within six weeks. Another user felt "tricked" when discovering, at the final checkout, that they would be billed in USD, despite the "Canadian" branding. This confusion is a recurring issue, with several customers noting that the website does not make the currency difference clear enough.
Customer service complaints are also widespread. One user described waiting on hold for an average of 45 minutes before receiving unhelpful and impatient support. Moreover, users have reported difficulty obtaining refunds or receiving proper discounts advertised on the website.
However, some positive reviews mention competitive pricing and a wide variety of products, particularly when compared to Canadian retailers. Although the delivery time for these items has varied, a few customers were satisfied with the savings and correct product listings. Still, even those positive reviews noted misleading labels, such as a "Canadian Manufacturer" logo for products actually shipped from the US or made elsewhere.
In conclusion, Canada Lighting Experts seems to have potential in terms of selection and pricing, but customers should be cautious of hidden fees, longer-than-expected shipping times, and the company’s lack of clarity around pricing and product origin. For those considering a purchase, it’s crucial to thoroughly review the website's policies, clarify any uncertainties regarding shipping and currency, and be prepared for possible delays or customer service issues.